Michelle Edelen and Excellence in All, LLC (“Michelle Edelen,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit MichelleEdelen.com, submit a form, purchase or request our products or services, communicate with us, or participate in our text messaging program.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Depending on how you interact with us, we may collect:
Contact information, such as your name, email address, mailing address, and telephone number.
Information you submit through forms, surveys, applications, appointment requests, or customer-support communications.
Transaction information, such as services requested, purchase history, billing details, and payment status. Payment card information may be processed directly by a third-party payment processor and may not be stored by us.
Communications, including emails, text messages, inquiries, feedback, and customer-service records.
Marketing preferences, including whether you have chosen to receive email or text message communications.
Device and usage information, such as IP address, browser type, device type, operating system, referring pages, pages visited, and approximate location derived from your IP address.
Cookies and similar technologies used to operate the website, remember preferences, understand website activity, and improve our services.
Any other information you voluntarily provide to us.
We may collect information:
Directly from you when you complete a form, contact us, make a purchase, schedule an appointment, or subscribe to communications.
Automatically through cookies, analytics tools, server logs, and similar technologies.
From service providers that help us operate our website, process payments, schedule appointments, communicate with customers, or provide requested services.
From publicly available sources or referral partners, where permitted by law.
We may use personal information to:
Provide, operate, maintain, and improve our website, products, and services.
Respond to inquiries and provide customer support.
Process transactions and administer customer relationships.
Schedule and manage appointments, consultations, programs, or events.
Send administrative, transactional, service-related, or customer-care communications.
Send marketing communications when you have requested or consented to receive them.
Operate our text messaging program in accordance with your consent.
Personalize content and understand how visitors use our website.
Maintain the security and integrity of our website and systems.
Detect or prevent fraud, abuse, security incidents, or unlawful activity.
Establish, exercise, or defend legal claims.
Comply with applicable laws and legal obligations.
Carry out another purpose disclosed to you when the information is collected.
If you voluntarily enroll in the Michelle Edelen text messaging program, we may collect and use your mobile telephone number, text messaging preferences, consent records, message history, and related information to provide the messages you requested.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared, sold, rented, or transferred to any third parties or affiliates for their own marketing or promotional purposes.
We may disclose information to vendors that act on our behalf and help us deliver and support the text messaging program, such as telecommunications carriers, messaging platforms, and customer-support providers. These vendors may use the information only to perform services for us and may not use it for their own marketing or promotional purposes.
The text messaging program may include [DESCRIBE MESSAGE TYPES—FOR EXAMPLE: appointment reminders, requested follow-ups, service updates, educational information, and promotional offers]. Message frequency varies. Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing any property, goods, or services. Consent applies only to Michelle Edelen and is not transferable to another business.
You may opt out at any time by replying STOP to any message. You may request assistance by replying HELP or contacting us at [SUPPORT EMAIL] or [SUPPORT PHONE NUMBER].
We will honor reasonable requests to revoke consent as required by applicable law. After opting out, you may receive one final message confirming that your opt-out request has been processed.
Please see our Terms of Service at https://michelleedelen.com/terms-of-service for complete text messaging program terms.
We may disclose personal information in the following circumstances:
Service providers: To companies that perform services on our behalf, such as website hosting, analytics, payment processing, scheduling, email delivery, text message delivery, data storage, security, and customer support.
Professional advisers: To accountants, attorneys, insurers, and other professional advisers when reasonably necessary.
Legal and safety purposes: To comply with applicable law, legal process, court orders, or government requests; protect rights, safety, and property; investigate fraud or security issues; or enforce our agreements.
Business transactions: In connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of some or all business assets, subject to appropriate confidentiality protections.
With your direction or consent: When you ask us to disclose information or separately authorize us to do so.
Notwithstanding anything else in this Privacy Policy, mobile telephone numbers, SMS opt-in information, and SMS consent records will not be shared with third parties or affiliates for their marketing or promotional purposes.
We do not sell or rent text messaging opt-in information.
We may use cookies and similar technologies to make the website function, remember preferences, measure traffic, and understand website use. You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features.
If we use third-party analytics or advertising tools, those providers may collect information under their own privacy policies. [IF APPLICABLE, IDENTIFY MATERIAL ANALYTICS OR ADVERTISING SERVICES HERE.]
We retain personal information for as long as reasonably necessary to provide services, fulfill the purposes described in this Privacy Policy, maintain consent and transaction records, resolve disputes, enforce agreements, and meet legal, tax, accounting, and regulatory obligations.
Retention periods depend on the nature of the information, why it was collected, and applicable legal requirements.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, network, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.
Depending on where you live and applicable law, you may have the right to request that we:
Provide access to certain personal information we maintain about you.
Correct inaccurate personal information.
Delete certain personal information.
Provide a portable copy of certain information.
Restrict or object to certain processing.
Withdraw consent where processing is based on consent.
Explain or appeal a decision concerning a privacy request.
Opt out of certain targeted advertising, data sales, or profiling practices, if applicable.
We will not discriminate against you for exercising an applicable privacy right.
To submit a privacy request, contact us at [PRIVACY EMAIL] or [MAILING ADDRESS]. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, subject to verification of the agent’s authority.
To stop marketing emails, use the unsubscribe link in the email. To stop text messages, reply STOP. Opting out of marketing does not prevent us from sending non-promotional communications that are necessary to complete a transaction or respond to your request, where permitted by law.
Some browsers provide “Do Not Track” signals. Because there is no universally accepted standard for responding to these signals, our website may not respond to them. Where required by applicable law, we will process recognized browser-based opt-out preference signals.
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can investigate and, where appropriate, delete it.
We do not knowingly enroll children in our text messaging program.
Our website may link to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. Review their privacy policies before providing personal information.
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. When required by law, we will provide additional notice or obtain consent.
Questions, concerns, or privacy requests may be directed to:
MichelleEdelen.com, Excellence In All, LLC
Website: https://michelleedelen.com
Email: privacy@michelleedelen.com
Telephone: 984-254-2627
Mailing address: 9660 Falls of Neuse RoadPMB #364, Raleigh, NC 27615
Michelle helps audiences wake up their inner-excellence by offering strategies and her personal stories so they can walk in confidence and pursue excellence.